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Description:  Connor Whole Health is a free-standing department within University Hospitals in Cleveland, Ohio.  As such, it presents an interesting model for service development and integration into a large, academic hospital system.  With approximately 60 employees and service lines including acupuncture, chiropractic, massage therapy, integrative medicine consults, expressive arts, mind-body/wellness care, and research, numerous paths to integration have been explored.  This talk will give an overview of the structure of the practice, as well as strategies and lessons learned surrounding billing and reimbursement, credentialing, integration with other service lines, management of patient volume, and hospital impact.

Presenter Bio:  Dr. David W. Miller, MD, LAc is the founding Medical Director for Pediatric Integrative Medicine with the University Hospitals Connor Whole Health and Rainbow Babies and Children’s Hospital in Cleveland, Ohio.  He is one of the only pediatricians dually board-certified in Pediatrics (American Board of Pediatrics) and Chinese medicine (NCCAOM – National Certification Commission for Acupuncture and Oriental Medicine).  He is also the Medical Director for Family and Child Life Services at Rainbow, as well as co-director of the Rainbow Pediatric Long Haul Recovery clinic.  Dr. Miller was in private practice for approximately 15 years prior to joining the Connor team and offered integrative care to all ages in that practice.  He was also the founding Chair of the American Society of Acupuncturists and previously lead the NCCAOM Biomedical Exam Development committee.

Presenter Bio: Christine Kaiser, DACM, LAc, FABORM is the Clinical Manager for Acupuncture and the Connor Endowed Director of Reproductive Well-being.  She has been a licensed acupuncturist and board-certified Chinese herbalist for over 15 years with a specialty in women’s health, fertility, and pregnancy.  For the past 6 years, she has worked to integrate acupuncture at University Hospitals in both inpatient and outpatient settings, navigating the launch of insurance billing, credentialing, staffing new locations, and successfully implementing acupuncture programs after surgery, in the emergency room, and in specialty care such as infertility and oncology.  Christine is developing a patient-centered program to support well-being during the reproductive journey including fertility, pregnancy, and postpartum.  Christine is also the President of the Ohio Association of Acupuncture and Oriental Medicine and has worked on policy changes to elevate the acupuncture profession locally and nationally and improve access to acupuncture services, such as Medicaid coverage.

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